PRIVACY POLICY

Last updated: 4 September 2026

La Matcha (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, https://la-matcha.com/, or contact us through it.

This policy is a practical draft for La Matcha’s current marketing website. It should be reviewed and approved by the business owner and a qualified privacy lawyer, particularly because La Matcha may serve people in multiple countries.

1. Information We Collect

Depending on how you use the website, we may collect:

  • Information you provide directly, such as your name, email address, phone number, company name, business details, delivery address, and the contents of messages submitted through contact or wholesale enquiry forms.

  • Free sample kit request information, such as your contact and delivery details and any information needed to assess or fulfil the request.

  • Newsletter information, such as your name and email address, if you choose to subscribe.

  • Technical and usage information, such as your IP address, browser type, device information, pages viewed, approximate location, referring pages, and interactions with the website. This may be collected through Squarespace and cookies or similar technologies.

Assumption to confirm: The website currently does not process payments or take orders directly. If La Matcha adds online checkout, payment processing, customer accounts, or shipping fulfilment, this policy must be updated before those features go live.

2. How We Use Information

We may use personal information to:

  • Respond to enquiries and communicate with you.

  • Process and fulfil free sample kit requests.

  • Assess and manage wholesale or business enquiries.

  • Send newsletters or marketing communications where you have signed up or where otherwise permitted by applicable law.

  • Operate, maintain, secure, and improve our website.

  • Understand website usage and measure the effectiveness of our content and marketing.

  • Comply with legal obligations, resolve disputes, and enforce our rights.

3. Legal Bases Where Applicable

Where privacy laws require us to identify a legal basis for processing, we may rely on:

  • Consent, for example, where you opt in to receive marketing emails or accept non-essential cookies.

  • Steps requested by you, for example, responding to an enquiry or sending a requested sample kit.

  • Legitimate interests, such as operating and improving our website, protecting it from misuse, and managing our business communications, provided those interests do not override your rights.

  • Legal obligations, where processing is necessary to meet applicable legal requirements.

4. How We Share Information

We do not sell personal information. We may share it with trusted service providers that help us operate the website and business, including:

  • Squarespace, which hosts this website and may provide website analytics, forms, and related services.

  • Email marketing, customer communication, website analytics, delivery, IT, and professional-service providers, where used by La Matcha.

  • Authorities or other parties where required by law or necessary to protect our rights, safety, or property.

These providers may process personal information only as needed to provide their services or comply with their own legal obligations.

5. International Transfers

La Matcha may operate internationally, and our service providers may process information in countries other than the country where you live. Privacy laws in those countries may differ from those in your location.

Where required, we will use appropriate safeguards for international transfers, such as contractual protections or other lawful transfer mechanisms. You may contact us using the details below for further information about applicable safeguards.

6. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including to respond to enquiries, provide requested samples, maintain business records, meet legal obligations, and resolve disputes.

The appropriate retention period depends on the type of information and why we collected it. We may retain certain information longer where required or permitted by law.

7. Your Privacy Rights

Depending on where you live, you may have rights to:

  • Request access to, correction of, or deletion of your personal information.

  • Object to or request restriction of certain processing.

  • Withdraw consent where we rely on it.

  • Request a copy of certain information in a portable format.

  • Opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us.

  • Complain to a relevant privacy regulator.

To exercise these rights, contact us using the details in Section 12. We may need to verify your identity before responding. Some rights may be limited by applicable law.

8. Cookies and Analytics

We use cookies and similar technologies to make the website work, understand how it is used, and improve it. Squarespace may also place cookies as part of its hosting and analytics services.

Where required by law, we will ask for your consent before using non-essential cookies. You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

9. Children’s Privacy

Our website is not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

10. Security

We use reasonable administrative, technical, and organisational measures to protect personal information. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our website may link to third-party websites, social-media platforms, or embedded services. We are not responsible for their privacy practices. Please review the privacy policy of any third-party service you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review it periodically.

13. Contact Us

For questions, requests, or concerns about this Privacy Policy or how La Matcha handles personal information, please contact:

La Matcha
Email: hello@la-matcha.com
Address: 158 XiangYang South Road, Xuhui, Shanghai, PRC
Website: https://la-matcha.com/